At Salaam Food Corp, we put care and quality into every halal pizza we make. Your satisfaction matters to us, and we want every order to arrive fresh, delicious, and exactly as you expected. The policy below explains how we handle issues should any arise.

Order Changes or Cancellations

• Orders can be changed or cancelled up to 24 hours before the scheduled delivery time.

• For same-day or rush orders, cancellation is no longer possible once your pizza has begun preparation.

• To request a change or cancellation, please contact us via WhatsApp, Facebook, Instagram, TikTok, or our mobile number.

Refund Eligibility

We offer refunds under the following circumstances:

• Wrong Item Delivered — If the pizza or item delivered does not match your order, please let us know right away. We’ll either replace the item or issue a refund.

• Severely Damaged or Spoiled Food — We take pride in serving fresh, properly handled halal food. If your order arrives damaged or spoiled, please take a photo and contact us within 1 hour of delivery so we can assess the issue and process a refund or replacement.

• Missing Items — If part of your order is missing, we will either deliver the missing item or provide a partial refund.

Non-Refundable Situations

• Change of mind after the order has been prepared or delivered.

• Food that has been partially eaten or consumed (unless a valid complaint is raised upon initial inspection).

• Orders with incorrect delivery details provided by the customer (resulting in non-delivery or late delivery).

Refund Process

• Refund requests are processed within 3–10 business days after approval.

• Refunds are issued via bank transfer, GCash, or the original payment method.

Our Commitment

Salaam Food Corp is committed to your satisfaction with every order. If anything ever goes wrong, please reach out to us directly and we’ll do our best to make it right.

Contact us anytime via:

admin@salaampizza.ph